1. Information We Collect
We collect several types of information in connection with the services we provide:
A. Information You Provide Directly:
- Name, email address, and ZIP code when you request a quote or contact us
- Home address and property information related to your project
- Project details, descriptions, and preferences you submit
- Communications and correspondence with our team
- Financial information (payment details) processed through secure third-party processors
B. Information Collected Automatically:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and links clicked
- Referring website or search terms that led you to our Site
- Device type and screen resolution
- Cookie data and similar tracking technologies (see Section 6)
C. Information from Third Parties:
- Data from marketing partners and lead generation companies
- Publicly available property records and homeowner data
- Analytics providers and advertising networks
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process your quote requests, schedule consultations, and deliver home improvement services
- Communications: To respond to your inquiries and send you project updates and service confirmations via email
- Partner Referrals: To connect you with relevant contractors, insurance providers, solar installers, and other partners in our network
- Marketing: To send promotional materials about our services (you may opt out at any time)
- Site Improvement: To analyze usage patterns and improve our website's performance and content
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Fraud Prevention: To detect and prevent fraudulent activity and protect the security of our Site
3. How We Share Your Information
We may share your personal information in the following circumstances:
- Service Partners: We share your information with licensed contractors, installers, and service professionals in our network who will contact you regarding your project needs
- Insurance Partners: With your consent, we may share your information with insurance partners listed in our partner directory
- Solar & Energy Partners: With your consent, we may share your information with solar installation and energy service partners
- Marketing Partners: We may share contact information with vetted marketing partners for lead-sharing purposes, as disclosed at the time of collection
- Service Providers: We share data with trusted vendors who provide website hosting, analytics, email delivery, and payment processing on our behalf
- Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
We do not sell your personal information to third parties for their own independent marketing use without your explicit consent.
4. Telephone Consumer Protection Act (TCPA) Disclosure
By submitting a quote request or contact form on this Site, you expressly consent to receive email communications from American Home Revival and its partner companies regarding home improvement services, promotions, and offers. You understand that:
- Your consent is not a condition of purchase
- You may opt out of email marketing at any time by clicking "unsubscribe" in any marketing email
- Standard data rates may apply for mobile communications
- Up to 5 partner companies may contact you based on your submitted request
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- Customer account and project records: 7 years from last transaction
- Marketing communications history: 3 years from opt-out
- Website analytics data: 26 months (aggregate/anonymized)
- Financial transaction records: 7 years (per IRS requirements)
6. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for basic site functionality and security
- Analytics Cookies: Google Analytics and similar tools to understand site usage patterns
- Marketing Cookies: Used to serve relevant advertisements on other websites (Google Ads, Facebook Pixel)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect some features of our Site. We honor browser "Do Not Track" signals where technically feasible.
7. Your Privacy Rights
Depending on your state of residence, you may have the following rights:
- Right to Know: Request information about the personal data we collect and how we use it
- Right to Access: Request a copy of the personal information we hold about you
- Right to Deletion: Request that we delete your personal information (subject to certain exceptions)
- Right to Correction: Request that we correct inaccurate personal information
- Right to Opt-Out: Opt out of the sharing of your personal information for cross-context behavioral advertising
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
- CCPA Rights: California residents have additional rights under the California Consumer Privacy Act
To exercise these rights, please email us at privacy@americanhomerevival.com or write to us at our mailing address. We will respond within 30 days.
8. Children's Privacy
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@americanhomerevival.com so we can delete the information.
9. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure, encrypted storage of personal data
- Regular security audits and vulnerability assessments
- Strict access controls and employee training
- PCI-DSS compliant payment processing through third-party processors
Despite our security measures, no transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using best practices to protect your data.
10. Third-Party Links
Our Site may contain links to third-party websites, including partner sites, social media platforms, and financing providers. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on our Site with a new "Last Updated" date. Your continued use of our Site after such changes constitutes your acceptance of the updated policy.
12. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:
- Email: privacy@americanhomerevival.com
- Mail: American Home Revival LLC, Privacy Officer, 1234 Renovation Ave, Suite 100, Chicago, IL 60601
- For California residents with CCPA inquiries: ccpa@americanhomerevival.com